At space.gekko.de, we take pride in the quality and craftsmanship of our artworks and 3D printed souvenirs. However, we understand that sometimes, issues may arise.
If you receive an item that is damaged in transit, please contact us immediately at email@example.com. We request that you send us photos of the damage for our records and to facilitate the return process.
Once we’ve verified the damage, we’ll provide a full refund or exchange the item, depending on your preference. Please keep the item and its original packaging until the issue has been resolved.
Please note that all our items are custom-made at the time of order. Because these items are personalized and made to order, we generally do not accept returns or exchanges unless the item is damaged in transit. We encourage our customers to review their orders carefully before confirming their purchase.
How to Return an Item
To return a damaged item, please contact us at firstname.lastname@example.org with your order number and details about the damage. We will respond with instructions on how to proceed.
Please note that return shipping costs will be covered by [Your Company Name] in the case of items damaged in transit.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
If we notice an abnormal pattern of return activity or behaviour then we may contact you about your returns.
Any abuse of the return policy can result in the suspension of the account and any associated accounts. If this has happened to you, and you think we’ve made a mistake, contact our Customer Service team and we’ll be happy to review it with you. If your account has been suspended and you need to make a return, contact our Customer Service team before sending any products back.
gekko maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive. gekko reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your Order for any reason – including, but not limited to, if we deem your Order to be suspicious or fraudulent in any way.